Lorenzo Furniture defective dining chairs

Defective Lorenzo dining chairs using PU material after 3 years, chairs hardly used, awaiting claim for repair for all 8 chairs. Lorenzo furniture is poor quality in this instance, customer service is horrendously nightmarish, only interested in sales but no inkling about after sales support. I swear I will never buy Lorenzo furniture again, extremely poor service, obviously the material used on the chairs are inferior and should never have been used.